TechCRM is a work tool for service businesses and their staff. This policy explains what information the TechCRM app and website collect, why, and the choices you have. If you have a question, email info@fabertechcrm.com.
1. Who we are
The TechCRM mobile app and the website at fabertechcrm.com (together, the “Service”) are operated by Faber Tech CRM (“we”, “us”). Businesses use the Service to manage field-service work: assigning jobs to technicians, recording visits, billing customers, managing spare parts and tracking attendance.
Accounts are created by a business’s administrator for its own staff. The Service is not offered to the general public.
2. Information we collect
Account information
Your name, email address, phone number, employee ID, role (for example administrator or technician) and branch. This is provided by your employer’s administrator or by you. Your password is stored only in a securely hashed form.
Work records
Information entered while doing the work: service tasks and their status, remarks, product details (such as model and serial number), bills and invoices, spare parts used, and the details of the businesses’ own customers needed to carry out a job (customer name, phone numbers, address and location link).
Location
Precise location when you use features that need it — checking in at a customer’s site, marking attendance, and recording distance travelled. The app uses location only while it is open and in use; it does not collect location in the background.
Photos, videos and audio
Photos and short videos you take in the app as proof of work (for example job sheets, invoices, warranty cards, product, serial-number and spare-part photos). Videos may include sound, so the microphone is used only while you are recording. The app accesses your gallery only when you choose to attach an existing photo or video.
Attendance
Check-in and check-out times, working duration and distance travelled.
Device and technical information
Your device name or model (to manage your signed-in sessions), a push notification token (to send you job notifications), and technical records needed to operate and secure the Service.
Bluetooth
Bluetooth is used only to connect to a nearby printer to print bills. We do not collect any information through Bluetooth.
3. How we use information
- To provide the Service: assigning and tracking jobs, recording visits and proof of work, billing, spare-parts management, attendance and reports.
- To send notifications about your work, such as new job assignments.
- To keep the Service secure, prevent misuse and fix problems.
- To respond to support requests.
We do not sell personal information, and we do not use it for advertising.
4. Who we share information with
- The business that uses TechCRM (your employer) and its authorised administrators, who can see the work records and attendance of their own staff.
- Service providers that help us run the Service, only for that purpose: cloud hosting (DigitalOcean) and push notifications (Google Firebase Cloud Messaging).
- Authorities, where we are required to by law.
Information about a business’s own customers is entered by that business and processed by us on its behalf; that business decides how it is used.
5. How we protect information
Information is sent over encrypted connections (HTTPS) and stored on secured servers. Access inside the Service is limited by role, so technicians see their own work and administrators see their own branch. No system is perfectly secure, but we take reasonable measures to protect your information.
6. How long we keep information
We keep information for as long as the business’s account is active, or as long as needed to provide the Service. Records such as bills may be kept longer where the business or the law requires it. When information is no longer needed, it is deleted.
7. Your choices and rights
- Access and correction: ask your administrator, or email us, to see or correct your information.
- Permissions: you can turn off location, camera, microphone, photo, Bluetooth or notification access in your device settings at any time. Some features will not work without them.
- Deletion: see below.
8. Deleting your account and data
To delete your TechCRM account and its personal information, ask your business’s administrator, or email info@fabertechcrm.com from the email address on your account with the subject “Delete my TechCRM account”. We will confirm and complete the request within 30 days. Records the business or the law requires us to keep (such as issued bills) may be retained, without being used for anything else.
9. Children
The Service is a business tool and is not intended for children. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed. Significant changes will be communicated through the Service.
11. Contact us
Faber Tech CRM
Email: info@fabertechcrm.com
Website: fabertechcrm.com